Product Case Study
Keeps Food Hot & Queues Moving
How Cossiga's OTSHC heated food chute helps some of Australia's busiest stadiums serve thousands of customers, fast.
Protects performance at peak times.
Built for High-Volume Service
When the rush hits, every second counts.
In stadiums and entertainment venues, food service operates under intense time pressure. When thousands of people head for food outlets during halftime, breaks in play or event intervals, operators have a limited window to prepare, serve and satisfy demand.
Long queues, slow service and inconsistent food temperatures do more than impact the customer experience. They limit throughput, reduce sales opportunities and place pressure on staff during the most valuable trading moments of the event.
That's why leading venues, including the Melbourne Cricket Ground and The Gabba, rely on Cossiga's OTSHC — On The Slide Heat Chute — to keep service moving when it matters most.
Designed for Speed
A heated system built for flow, not browsing.
Unlike traditional heated displays designed primarily to showcase food, the OTSHC has a different purpose.
Positioned directly within the service line, it creates a continuous flow between kitchen and customer, allowing freshly prepared food to move quickly through the operation while maintaining serving temperature.
Whether it's burgers, chips, hot dogs or other grab-and-go favourites, food remains hot, accessible and ready to serve without interrupting workflow. The result is a system built around one clear objective: keeping queues moving.
Hot
Food held ready for service
Fast
Designed for rapid throughput
Flow
Built into the service line
Performance Under Pressure
Reducing bottlenecks during peak service.
Peak service periods place enormous pressure on foodservice teams. The OTSHC helps protect performance at peak times by allowing staff to prepare food in advance while maintaining quality right through to the point of service.
Orders can be assembled earlier, transferred efficiently through the service line and presented ready for customers during the busiest trading periods.
The result is greater throughput, smoother workflows and shorter queues, helping operators maximise every peak trading opportunity.
Trusted by Major Venues
Proven in Australia's busiest stadium environments.
From AFL and cricket matches at the MCG to major sporting events at The Gabba, the OTSHC has proven itself in some of Australia's highest-volume foodservice environments.
These venues demand equipment that performs reliably under constant pressure, delivering consistent results event after event. The OTSHC has become an integral part of helping operators meet those expectations while maintaining food quality and service speed.
For a broader look at stadium catering strategy, customer flow and venue operations, visit the Cossiga Stadium Knowledge Hub.
Beyond Stadiums
Built for any operation where hot food needs to move fast.
Stadiums demonstrate the OTSHC under extreme pressure, but the same service challenge exists in many other environments. Theme parks, attractions, takeaway businesses and quick-service venues all need to hold packaged hot food safely, present it clearly and serve it quickly when demand rises.
The OTSHC gives operators a practical way to prepare ahead, maintain serving temperature and keep food moving through the service line without taking up unnecessary counter space.
Geelong Adventure Park
Ready for peak-day surges.
Attraction venues experience sharp changes in demand as families move through the site together. The OTSHC helps teams prepare packaged hot food ahead of the rush while keeping it visible, hot and ready to serve.
Brave the Crave
Compact equipment for fast takeaway service.
In a quick-service environment, counter space and speed are equally important. The OTSHC supports a clear, accessible hot-food offer while helping staff serve efficiently from a compact footprint.
More Than Hot Food
A purpose-built operational tool.
The OTSHC is more than a heated holding solution.
It is a purpose-built operational tool that helps venues maximise throughput, improve workflow and deliver a faster, more efficient customer experience during peak trading periods.
When thousands of people need to be served in minutes, every detail matters. The OTSHC helps make those minutes count.
Key Benefits
What the OTSHC delivers.
The Cossiga Effect
Keeps Food Hot & Queues Moving
Talk to our team about how Cossiga can help your venue improve service flow, maintain food quality and move more customers through peak trading periods.
